How we collect, use, and protect your personal information
Last Updated: December 2024
Welcome to Aurora Media Vault ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our secure media storage services.
Aurora Media Vault is a Canadian company, and all our services and data storage facilities are located exclusively within Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Important: By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
We use your personal information for the following purposes:
All your data is stored exclusively on servers physically located in Canada. We maintain data centers in Toronto, Montreal, and Vancouver. Your data never leaves Canadian territory, ensuring it remains subject to Canadian privacy laws and jurisdiction.
We offer optional client-side encryption where your files are encrypted on your device before upload. In this mode, we cannot access your unencrypted files. You are responsible for managing your encryption keys, and lost keys cannot be recovered.
Important Security Notice: While we implement industry-leading security measures, no system can guarantee absolute protection. We cannot guarantee that unauthorized access, hacking, data loss, or security breaches will never occur. You are responsible for maintaining the security of your account credentials.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
We may share information with trusted third-party service providers who assist us in operating our business, including:
All service providers are contractually required to protect your information and use it only for specified purposes.
We may disclose your information if required by Canadian law, court order, or government request, including:
If Aurora Media Vault is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
We may share your information with third parties when you explicitly consent to such sharing, such as when you use collaboration features to share files with team members or clients.
Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.
You can update or correct your personal information at any time through your account settings. If you believe any information we hold is inaccurate, you may request correction.
You may request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements, billing records). Deleting your account will permanently remove your data from our systems.
You can export your files and data at any time through our platform. We provide tools to download your entire media library and account information.
You may withdraw your consent for non-essential data processing at any time, such as marketing communications or optional analytics.
You may object to certain types of data processing, such as automated decision-making or profiling (if applicable to our services).
To exercise any of these rights, please contact us at privacy@auroravault.ca. We will respond to your request within 30 days. You may also file a complaint with the Office of the Privacy Commissioner of Canada.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
We may retain information longer if required by law, legal proceedings, or to establish, exercise, or defend legal claims.
Aurora Media Vault is a Canadian service designed primarily for Canadian users. If you access our services from outside Canada, please be aware that:
We recommend that international users review whether Canadian privacy laws provide adequate protection for their needs.
Aurora Media Vault is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@auroravault.ca.
If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
How we notify you of changes:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@auroravault.ca
Mail:
Aurora Media Vault Inc.
Attn: Privacy Officer
123 Bay Street, Suite 2500
Toronto, ON M5J 2N8
Canada
Response Time: We will respond to privacy inquiries within 30 days.
If you are not satisfied with our response to your privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada: